Split or Merge Shipping

Posted by Locker Toys 09/01/2022 0 Comment(s) Help Desk,

General case


We will ship the order until all items belonged to the same order are avalable because customer is enjoying spcial shipping discount when they are placing order in Locker Toys. However, we will review each order case by case when it is necessary. So we will follow below policy when the shipment is need to be split or merged. 



Split Shipping (Instock item + preorder item in same initial order)


1. When the order includes instock item and preorder item which released date of some items delaying more than 30 days, we will ship all the on hand items first. The extra shipping fee will be paid by Locker Toys.



2. If there are enough coming order to support the extra shipping cost even the items all will be released within 30days. We will consider to split the shipping and rearrange the shipping time table which is in budget for customers.


Merged Shipping (Instock + preorder item from different orders )


When serval preorder items from different SKU will be arrived in the same week, then we will merge your parce. There is no shipping fee refund because our shipping fee is weight based rate with discount already. Generally, most merged parcel is heavier than 0.5 KG (initial basic charge of carrier) that makes no difference on the shipping cost. The cost of handling is remain constant. 

There are many products launching preorder and releasing in every week, no one can forecast the shipping combination. We can only base on the historical shipping budget to arrange an appropriate shipping. 



Shipping Budget Principle 


We will select the best way to ship your parcel based on your shipping budget (including one time of your selected shipping method) & Actual Release date of Brand/Supplier ( Subject to change by Brand/Supplier )  to ship the parcel . Both Express & Postal Service are included depends on product weight & shippinh budget. We hope all customers are understand that the release date can be slight different even the product were opened for Pre-order aat the same date. Thank you for your understanding.